Clean, Safe, and Welcoming
Downtown Ambassadors are a visible, unarmed, and uniformed presence working seven days a week, year-round to create a clean, safe, and welcoming environment for all. We lead the collaboration with the City of Cleveland, law enforcement, and social service agencies to enhance beautification, public space maintenance, and safety.
We deploy ambassadors for over 110,000 hours annually to ensure the pedestrian experience in the city’s core is clean, safe, and welcoming for everyone.
What We Do
Our Clean and Safe Team is constantly improving the Downtown area by disposing of litter, sanitizing public touch points, removing graffiti, providing safety escorts, offering motor vehicle assistance, increasing uniformed visibility, and ensuring the welfare of the unsheltered population.
Call Us When You Need:
Directions or Recommendations on Anything Downtown
Safety Escorts to Your Destination
Assistance With Flat Tires, Car Lockouts, and Jumpstarts
To Report Instances of Trash and Graffiti
Mental Wellness Response / Services
To Report Suspicious Activity
CALL 216-621-6000
TO REPORT AN ISSUE OR ACCESS AMBASSADOR SERVICES INCLUDING SAFETY ESCORTS OR CAR LOCKOUT ASSISTANCE
Clean Ambassadors are responsible for public space beautification including, trash disposal, power washing, graffiti removal, and more.
Clean
Our body of safety services promotes a welcoming environment for all who work, live, and play in Downtown Cleveland.
Safe
Our outreach work is based on communication, collaboration, and creativity to fill gaps within and support the local social service structure.