Downtown Cleveland Alliance's Clean and Safe Ambassadors are hard at work seven days a week, from 7am - 12am, providing a wide range of supplemental services in Downtown and surrounding neighborhoods. Call 216-621-6000 for assistance.
Downtown Cleveland Alliance's Clean and Safe Ambassadors are hard at work seven days a week, from 7am - 12am, providing a wide range of supplemental services in Downtown Cleveland. They spend most of their time providing hospitality services. They're trained to help with information on hotels, restaurants, attractions, events, conventions, and parking locations and costs. They're also knowledgeable about local ordinances that affect the quality of life and are in contact with law enforcement if a situation requires action. From powerwashing and graffiti removal to assisting stranded motorists and helping visitors with directions, the Ambassadors are on the job! Look for the friendly faces in gold and blue or call 216-621-6000 for assistance. Beginning in 2012, DCA began partnering with other neighborhoods throughout Cleveland to provide Ambassador services. You will see Ambassadors out and about in:
Clean Ambassadors. Our Clean Team Members log about 1900 hours a week to keep our streets clean, collecting an average of 3,200 pounds of trash per week. They patrol Downtown and Cleveland neighborhoods each day to remove litter, cigarette butts and gum to keep downtown sidewalks and public spaces neat and attractive. But that's just the start. They also straighten fixtures like news boxes and trash cans. And they're the Number One tool against graffiti -- removing graffiti, decals, flyers, paint, posters and stickers from public spaces. They even go to work damp wiping surfaces like trash cans and benches to remove dust and grime. Safety Ambassadors. Our Safety Ambassadors - some walking and some on bikes -- patrol downtown and surrounding neighborhoods as a positive influence for safety, acting as the eyes and ears for police. On duty 18 hours a day, they walk or bike about 1000 miles a week! Each Ambassador patrols specific districts, following a preset schedule and making regular stops by businesses on their route to gather and share security-related information and concerns. Off Duty Law Enforcement (ODLE). Ambassadors also carry two-way radios to reach one of our ODLE’s -- off-duty Cleveland Police officers who can provide supplementary security in Downtown. The ODLE patrol in a marked Downtown Cleveland Alliance vehicle as a very visible presence to promote safety and can issue citations or make arrests if necessary. They log about 2000 miles a month! The ODLE keeps in direct contact with the Cleveland Police Department at all times. Maritime Services. DCA Ambassadors also operate the only Maritime Program in the Country, Our ambassadors keep the Cuyahoga River shipping channel and Downtown’s inner harbor clean and free of debris. This program operates from May to October. Event Support. With the number of major national and international events growing in Downtown, Ambassador have become an integral part of event support by providing cleaning and concierge services to event producers. Help for the Homeless. Safety Ambassadors are trained to interact with people in need. They can call on the on staff trained social work professional, who can work one-on-one with individuals in need. The service has helped scores of people to make connections to local outreach programs.