Ambassador Impact

Since 2006, Downtown Cleveland Alliance Ambassadors have been Downtown's mobile concierge and cleaning staff. Throughout the year, our Ambassadors help pedestians and motorists with anything from directions to hotels and restaurants to information on construction and events.

No matter where you are Downtown, you are likely to see a smiling face in a blue and gold uniform. No matter your question or need, you can always feel comfortable going to an Ambassador for assistance.

We hire our Ambassadors based on their engaging and outgoing personalities, but at the end of the day, they do a lot of hard work to make downtown more welcoming. Here's a sampling of what our Ambassadors did to keep Downtown great in 2012:

• Assisted more than 85,000 pedestrians and more than 4,000 motorists
• Regularly met with hundreds of business owners and retail managers
• Patroled more than 52,000 miles on bicycles
• Removed 645,000 lbs of trash from the sidewalks and plazas of Downtown
• Patroled for and quickly removed any instances of graffiti in the district
• Spent nearly 1,000 hours removing snow from Downtown streets and sidewalks 

Smart System Reports

• While they patrol Downtown, our Ambassadors are equipped with smart phones that can be used to do everything from updating the work flow to looking up directions for a visitor that needs to find a specific location or event. Our Ambassadors can print out directions or other downtown info and give it directly to the person they are assisting.

  In addition to helping us better serve Downtown, this system allows our team to more efficiently keep track of the projects we are working on and the impact we have on a daily basis. To see our latest monthly report, click the link below:

  
  To see our latest monthly report, click the picture below: