Ambassador Impact

Since 2006, Downtown Cleveland Alliance Ambassadors have been Downtown's mobile concierge and cleaning staff. Throughout the year, our ambassadors help pedestians and motorists with anything from directions to hotels and restaurants to information on construction and events.

No matter where you are at in the center of the city, you are likely to see a smiling face in a blue and gold uniform. No matter what your question or need, you can always feel comfortable going to an ambassador for assistance.

We hire our Ambassadors based on their engaging and outgoing personalities, but at the end of the day, they do a lot of hard work to make downtown more welcoming. Every year our Ambassadors

• Assist over 81,000 pedestrians and over 26,000 motorists
• Regularly meet with hundreds of business owners and retail managers
• Patrol over 31,000 miles on bicycles
• Remove 387,000 lbs of trash from the sidewalks and plazas of Downtown.
• Patrol for and quickly remove any instances of graffiti throughout the district
• Perform over 1500 hours worth of powerwashing

Smart System Reports

• In the fall of 2010, Downtown Cleveland Alliance implemented a new mobile reporting system for its Ambassadors. While they patrol Downtown, our Ambassadors are now equipped with smart phones that can be used to do everything from taking a picture of an area that needs cleaning and putting it immediately into the work flow to looking up directions for a visitor that needs to find a specific location or event. And since these mobile phones are also connected to mobile printers, our Ambassadors can actually print out directions or other downtown info and give it directly to the person they are assisting.

  In addition to helping us better serve Downtown, this new system allows our team to more efficiently keep track of the projects we are working on and the impact we have on a daily basis. To see our latest monthly report, click the link below: