Ambassador Impact

Since 2006, Downtown Cleveland Alliance Ambassadors have been Downtown's mobile concierge and cleaning staff. Throughout the year, our Ambassadors help pedestians and motorists with anything from directions to hotels and restaurants to information on construction and events.

No matter where you are Downtown, you are likely to see a smiling face in a blue and gold uniform. No matter your question or need, you can always feel comfortable going to an Ambassador for assistance.

We hire our Ambassadors based on their engaging and outgoing personalities, but at the end of the day, they do a lot of hard work to make downtown more welcoming. Here's a sampling of what our Ambassadors did to keep Downtown great in 2014:

  • Assisted more than 73,000 pedestrians and more than 2,000 motorists
  • Regularly met with hundreds of business owners and retail managers
  • Patroled more than 52,000 miles on bicycles
  • Removed 778,719lbs of trash from the sidewalks and plazas of Downtown
  • Patroled for and quickly removed 9,567 instances of graffiti in the district
  • Spent nearly 1,600 hours removing snow from Downtown streets and sidewalks 
  • Provided nearly 5,000 safety escorts